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FAQ
Returns and after-sales assistance
After-sales support
Account
Account Management
Log-in problems
Deleting an account
Orders
Orders and questions
Editing and cancelling an order
Sold-out products and shopping tips
Discounts and discount codes
Products
Product use and warranties
Useful tools for choosing products
Social
Payments
Payment methods
Payment problems
Shipping
Timelines and costs
Delivery times
Track your order
Delivery problems
Returns and after-sales assistance
Returns and replacements
After-sales support
Electrical devices
I received my order, but one item is missing. What should I do?
Please email
info_uk@passionebeauty.com
with your order number, a photo of the items you received, and details of the missing product.