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FAQ
Returns and after-sales assistance
Account
Account Management
Log-in problems
Orders
Orders and questions
Editing and cancelling an order
Discounts and discount codes
Products
Product use and warranties
Social
Payments
Payment methods
Payment problems
Shipping
Timelines and costs
Delivery problems
Returns and after-sales assistance
Returns and replacements
After-sales support
Electrical devices
Returns and after-sales assistance
Return policy and assistance for orders received.
Returns and replacements
I received my order, but one product is damaged or defective. What should I do?
Can I make a return?
When will I receive my refund for the return?
After-sales support
I received the order but one product is wrong. What can I do?
I received my order, but one item is missing. What should I do?
Electrical devices
I'm experiencing issues with an electrical device. What can I do?
