1. FAQ
  2. Shipping
  3. Delivery problems

Parcel undeliverable

If the address is incorrect, the courier will return the parcel to us.

When placing an order, please ensure that the data entered is correct: 

- if it is a public place or a company, specify this in the "NAME" field;
- ensure that there is no misleading information in the 'STREET' field. The address is read out by a computer system, so information that is not relevant to the address may jeopardise the successful delivery;
- please make sure that the postcode you enter is correct and matches your home address.

You can contact us with the order number from 8 a.m. to 6 p.m. Monday to Friday at 0444239569 or by e-mail at info_uk@passionebeauty.com.