1. FAQ
  2. Shipping
  3. Delivery problems

My order shows as delivered but I never received it

Please check if your order may have been collected by a family member or a neighbour.

If that is not the case, it is important to conduct a search to confirm if the order has been lost. To initiate an investigation, please send an e-mail to info_uk@passionebeauty.com and provide your order number.